Mayah Mart respects your privacy and is committed to protecting the personal information you provide when you visit our website, create an account, place an order, contact us, or otherwise use our services.
This Privacy Policy explains how we collect, use, store and protect your information when you use Mayah Mart.
1. Information We Collect
We may collect personal information that you provide directly to us, including:
- your name;
- email address;
- telephone number;
- billing and delivery address;
- account information;
- order and purchase details;
- communications you send to us; and
- other information necessary to process or fulfil your order.
We may also automatically receive limited technical information when you use our website, such as browser type, device information, IP address, pages visited and cookie-related information.
2. How We Use Your Information
We may use your personal information to:
- process and fulfil orders;
- arrange and communicate about deliveries;
- process payments;
- provide customer support;
- manage your Mayah Mart account;
- send order confirmations and service-related communications;
- prevent fraud and protect the security of our website;
- improve our website, products and customer experience; and
- comply with applicable legal and regulatory obligations.
We will only process personal information for legitimate and lawful purposes.
3. Payments
Payments made through Mayah Mart may be processed by third-party payment service providers such as Paystack.
Mayah Mart does not need to directly store your full debit or credit card details when payment information is processed securely through the payment provider.
Payment providers may process certain personal and transaction information in accordance with their own privacy and security policies.
4. Delivery and Logistics
To fulfil an order, we may share information necessary for delivery with logistics providers and delivery partners.
This may include your:
- name;
- telephone number;
- delivery address; and
- relevant order or delivery information.
We only provide information reasonably necessary to facilitate delivery.
5. Cookies and Website Technologies
Mayah Mart may use cookies and similar technologies to help the website function correctly, remember preferences, maintain shopping-cart sessions, understand website usage and improve the shopping experience.
Some third-party services integrated into the website may also use cookies or similar technologies.
Where required, customers may be given options to manage applicable cookie preferences.
The NDPC itself notes that website cookies and embedded technologies can process users’ patterns of engagement and that users should be given appropriate information and controls concerning such processing.
6. How We Share Information
We do not sell customers’ personal information.
We may share necessary information with trusted service providers that help us operate Mayah Mart, including:
- payment processors;
- logistics and delivery providers;
- website hosting and technical service providers;
- email and communication providers; and
- professional or regulatory authorities where required by law.
Service providers should only receive information reasonably necessary to perform the relevant service.
7. Data Security
We take reasonable organisational and technical measures to protect personal information against unauthorised access, loss, alteration, misuse or disclosure.
However, no internet-based service can guarantee absolute security, and customers should also take reasonable precautions when protecting their account credentials.
8. Data Retention
We retain personal information for as long as reasonably necessary to fulfil the purposes for which it was collected, including processing orders, maintaining business and transaction records, resolving disputes and complying with legal, accounting or regulatory obligations.
Information that is no longer reasonably required will be deleted, anonymised or otherwise handled appropriately.
9. Your Privacy Rights
Subject to applicable Nigerian data-protection law, you may have rights concerning your personal information, including rights relating to:
- obtaining information about how your personal data is processed;
- accessing your personal information;
- requesting correction of inaccurate or incomplete information;
- requesting deletion where applicable;
- objecting to certain processing;
- withdrawing consent where processing is based on consent; and
- making a complaint concerning the handling of your personal information.
Nigeria’s data-protection framework provides rights and safeguards relating to the processing of personal data.
To exercise an applicable privacy right, please contact Mayah Mart through our customer-support channels.
10. Children’s Privacy
Mayah Mart does not intentionally collect personal information directly from children where parental or guardian involvement is required by applicable law.
Our children’s products are intended to be purchased by parents, guardians or other responsible adults.
11. Third-Party Links and Services
Our website may contain links to or integrations with third-party websites and services.
Mayah Mart is not responsible for the privacy practices of independent third parties. Customers should review the privacy policies of those services where appropriate.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, business practices, technologies or legal obligations.
Any updated version will be published on this page with a revised effective or last-updated date.
13. Contact Us
If you have questions about this Privacy Policy or how Mayah Mart handles your personal information, please contact us through the contact information provided on our website.