At Mayah Mart, we want you to be satisfied with your purchase. If there is a problem with your order, please contact us as soon as possible so we can assist you.
Returns
Eligible items may be returned within 3 days of delivery, provided that the item:
- is unused and in its original condition;
- is returned with its original packaging, tags and accessories;
- has not been damaged after delivery; and
- is accompanied by proof of purchase.
Items that have been used, altered or damaged after delivery may not be accepted for return.
Damaged, Defective or Incorrect Items
If you receive an item that is damaged, defective or different from what you ordered, please contact Mayah Mart promptly with your order details and clear photos or videos of the item.
Once verified, we will arrange an appropriate replacement, exchange or refund.
Non-Returnable Items
For hygiene and safety reasons, certain products may not be eligible for return once opened or used. These may include underwear, personal-care items and other hygiene-sensitive products unless they were delivered damaged, defective or incorrect.
Preorder Items
Preorder items are specially sourced based on confirmed orders and are expected to arrive within approximately 3 months.
Because sourcing may begin after an order is confirmed, cancellation or refund requests for preorder items will be reviewed according to the status of the order. If sourcing has already commenced, cancellation may not always be possible.
If Mayah Mart is unable to fulfil a confirmed preorder, the customer will be offered an appropriate alternative or refund.
Refunds
Once an approved return has been received and inspected, we will notify you of the outcome.
Approved refunds will be processed using an appropriate payment method. The time required for the funds to reflect may depend on the customer’s bank or payment provider.
Delivery Charges
Original delivery charges are generally not refundable unless the return results from an incorrect, damaged or defective item supplied by Mayah Mart.
Where a return is requested for another reason, the customer may be responsible for the applicable return-delivery cost.
Need Help?
For questions about returns, exchanges or refunds, please contact Mayah Mart through our customer support channels and provide your order number.